Posts Tagged ‘must’
Make Your Own Bed Jack Carson, Jane Wyman, Alan Hale Night Must Fall Dame May Whitty, James Cagney, Rosemary DeCamp The Good Fairy Deanna Durbin, Gene Lockhart, Fredric March Dame May Whitty DBE (19 June 1865 — 29 May 1948) was an English stage actress who appeared in numerous films in later life, achieving recognition in several character roles. Born in Liverpool to William Alfred Whitty (c. 1837–1876) and Mary Louisa (née Ashton, ca. 1837–1894), she made her first stage appearance in Liverpool in 1881, later moving to London to appear on the West End. She married the actor-manager Ben Webster in 1892 in St Giles’ Parish Church, London and in 1895 they visited the United States where Whitty appeared on Broadway. Their first child, a son, died at birth. Their only surviving child, a daughter born in the USA in 1905, Margaret Webster, was a stage actress and held dual US/UK citizenship. Whitty’s stage career continued for the rest of her life. In March 1910, she made her transition to middle-aged and elderly character roles, playing Amelia Madras in Harley Granville-Barker’s four act comedy The Madras House. In 1918 she was made a Dame Commander of the Order of the British Empire (DBE, gazetted under her legal married name Mary Louise Webster) in recognition of her charitable work during World War I. She was the first film and stage actress to receive a damehood, along with opera singer Nellie Melba, who were both so honoured in 1918. She made her first major …
Q&A: What must be considered when deloping a new customer service department, from a organizational behavior?
Question by Mp: What must be considered when deloping a new customer service department, from a organizational behavior?
What must be considered when deloping a new customer service department, from an organizational behavior perspective?
Answer by Joubert
Ah, customer service. My home.
Without question, you must have a clear set of corporate expectations. That is, you must KNOW how much the company’s senior management is willing to invest to reach a certain level of service.
I had one inbound call center than answered more than 85% of its calls in less than 20 seconds. The CEO wanted me to cut the wait to 10 seconds. When I showed him the math (Earlang tables and queueing analysis — fun stuff), he realized that he would actually have to hire not just a few more bodies, but 50% more roughly. That’s because calls come in randomly, and a call centter manager can pretty accurately get to daily fluctuations, but even the best WFM (workforce management) folks have trouble at the quarter hour mark.
Once you know what level the company wants to set, you need to build in two things:
1) A root cause analysis team
2) A feedback mechanism for product/service improvement.
The root cause lets a (hopefully) cross-functional team analyze what is going wrong most often. Maybe a label is beng printed with blurry type, but not every time. There could be one machine out of whack or a defect that causes the last label to smear. By working with the folks in marketing, sales, accounting, operations and other areas, you can find the problem.
The second thing is feedback. You need your senior management champions to stand behind you so you can create change. The label problem example above is a perfect example. If you get 10 of those calls a day and each one costs $ 10, you’re only spending a fraction of the money necessary to change those machines if they cost a million dollars each.
Ah, but what about lifetime value? You need to be able to watch those customers’ behavior and determine if you can, in fact, make a cost justification for the fix. If not, you need to tightly script and set expectations throughout the organization that X number of calls each month will be based on this issue.
Start a log and keep revisiting the issue. Maybe the technology changes. Maybe someone has a brainstorm that lets you go back 4 months later and cut the incident rate in half.
So, to make a long answer longer:
1) Senior management expectations and buy-in
2) Cross-functional root cause analysis
3) A feedback loop that constantly revisits old issues to search for new answers.
Customer Service, the department, is not responsible for customer service, the function. Service quality is everyone’s job, and that’s why #1 is so important.
Hope that helps!
Give your answer to this question below!
Esoteric Agenda The Truth Must Be Told from SklipyShaman There is an Esoteric Agenda behind every facet of life that was once believed to be disconnected. There is an Elite faction guiding most every Political, Economic, Social, Corporate, some Non-Governmental or even Anti-Establishment Organizations. This film uses the hard work and research of professionals in every field helping to expose this agenda put the future of this planet back into the hands of the people. All rights reserved an şi Ben Stewart bit.ly
I have applied for Customer Service position some of them say you must have 1 or 2 years experience some say
Question by caligirl37f6769: I have applied for Customer Service position some of them say you must have 1 or 2 years experience some say
more than that required. Now then my question is this what types of work are considered to be “Customer Service”. I have about 1 1/2 years experience in a call center related Customer Service Job. BUT then in the past years ago I have experience as a cashier in fast food and also at a movie theatre and also in telemarketing. I have never considered that to be customer service related jobs BUT I have been told that it is is this true?
Answer by butterflytattooedgirl
Its all customer service .. anytime your conversing with anykind of people (in person, over the phone and even email or chat) its all the same experience. I think its great its just not in one specific area.. it shows your flexible and can cover different aspects of the customer service business.
Know better? Leave your own answer in the comments!
Question by nekroghoulie: What kind of college classes is a must to work in administration/call center type of jobs? ?
I’m not confident I know what I’m doing in that field but it is said to be an easy job that most of the time pays well. I believe I can’t speak professionally, nor know how to handle taking care of calls and working on computer programs such as powerpoint or exel. What kind of college classes are a must or would help tons to master my job correctly?
Answer by Gary
Maybe a secretarial course. The company is sure to assist you with on the job training
Add your own answer in the comments!
Question by karthi: what kind of work must one do in an IT industry?
IT professionals are paid with a lot of money as their salary.
how is this possible
what are call centers and bpo’s.
i cant understand i havejust compleated my 12 th standard.
im intrested in computers
Answer by alluneed2know
well jjust like the initials say I.T.=Information Technology. In that field you use different ways to communicate with others using technology.
What do you think? Answer below!
what a software engineer must know in terms of language or technology in competitive world for high salary?
Question by rahul: what a software engineer must know in terms of language or technology in competitive world for high salary?
i would appreciate if someone tells me high salary jobs like in psu or mba or tech company?
Answer by anonimous
The trouble with your question is that the real money is in the entrepreneurial role. It also has the greatest risk.
I have had over a 30 year career at a large manufacturing company. I am not what I consider rich but I have a very comfortable life and expect to be able to retire without reducing my standard of living. The young people I work with today have strong abilities using a combination of languages. C++ is certainly important but SQL is also important for DataBase interactions. Scripting languages like K-Shell and Perl as well as Visual Basic also need to be in your bag of tricks. An understanding of Multi threading applications to support the availability of multiple processor computers is the future.
What do you think? Answer below!
Making a difference.
The much awaited Vishal Bharadwaj’s Kaminey hit theatres all over India apart from Mumbai and Pune. The film’s music has already hit a sweet chord with critics and the audience, but what of the movie itself? Here’s Rajeev Masand with a review…
Considering a large number of SIMI activists operating in Pune, the commissioner of Police Satya Pal Singh is keen to have Anti Terrorists Squad ( ATS) under its wing. The reason according to him is to have better coordination between ATS and the Pune police in anti-terrorist operations. At present the Pune ATS comes under Mumbai. Story & Video By – Subroto Roy, MiD-DAY,Pune