Posts Tagged ‘ingredient’
Question by jane m: Can companies that make personal care products refuse to send you their ingredient list?
I just tried emailing a company about a product “Skin Appetit”. The product looked interesting, made a natural claim, and it’s a lotion bar, so I assumed it would be travel-safe.
I have a plethora of allergies, so I emailed the company to request their ingredient list to review. The customer service rep said they do not provide ingredient lists. Is that for real? How can that possibly be legal? And, isn’t it on the box anyways? What’s to hide? I’m so annoyed. Now I will look for another product b/c I don’t want to support a company that doesn’t support it’s customers.
any ideas? is that legaL!?
Answer by rtfm
Yes, of course it’s legal. As far as I know, there is no requirement that companies must respond to any requests from customers.
Whether it’s good business sense, on the other hand, is up for debate.
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