Question by The Delivery Doctor: How do i motivate my employees to perform better? What are some incentives for the improvement?
Some of my team members are struggling with meeting company metrics in performance. I work in a call center and we measure performance thru metrics (average handling time, talk time, and call work). I need to find some ways to inspire my employees to perform better. I also need ways to promote contests to build an awareness on teamwork. Once the performance has improved, I need to show ways to reward the agents. What do employees want as a reward(no monies), that would excite them enough to wanna peform better? If performance is not improved, the agents will be placed on disclipinary actions and this could hurt the efforts. I would like to avoid this if possible.

Best answer:

Answer by Torero In Red
You sound like a great manager, who really cares about his/her people. Kudos!

As far as motivation goes, studies these days favor non-money rewards anyway. More break time, first choice of vacation days, cubicle by the window, casual attire days, etc. would be good.

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