Posts Tagged ‘centre’
Q&A: I would like to know the problems if I want to transfer my call centre to Asia i.e India?
Posted by PuneStuff in Pune Stuff Questions & Answers on April 8th, 2013
Question by farukhbeyg: I would like to know the problems if I want to transfer my call centre to Asia i.e India?
I am planning to open a call centre in India so would like to know the problems associated with it and if there are ay solutions to it.
Best answer:
Answer by Byron M
Call centers in india or asia are not always your best option. The biggest issues are:
1. Language differences. Not only in accents but vocabulary. These nations typically learn british phonetics and will throw off people when needing support.
2. Phone quality – it is expensive to provide quality phone service over seas beacause of latency and reliability. These countries are exploding in infrastructure and the stability and reliablity is not always on par with expectations for calls, dropped calls and performance of audio quality.
3. Training – You would want your overseas partners to be as fluent as your local call center. Remember though when you train offshore your giving them more opportunity and your “Turnover” will be just as high or higher because those people will gain experieinces that make them more billable and will often walk/turnover quicker than people located here.
4. Following training – turnover. As your overseas call center gets more productive and experienced your costs will inherantly increase because you will be paying for that experience or you will pay in the form of turnover by loosing those who are experienced to higher paying jobs.
All in all if you have a presence in those nations already and can serve local clients off shore call centers may be an option. HOWEVER if your client base is 100% US based it often isn’t worth the monetary savings you would see in 1-2 years because your overall long term costs could actually be higher at a cost as well as the cost in quality and performance that you can better micro manage locally.
What do you think? Answer below!
Q&A: Want to know about feature in call centre?
Posted by PuneStuff in Pune Stuff Questions & Answers on February 24th, 2013
Question by rahul_walia90: Want to know about feature in call centre?
I m working in a call centre in India and completed 1 yr. I want to make my career in Call centre how is that possible?
Best answer:
Answer by ganeshr008
Future is very bright like indian economy.
until the cost of running call centers in india becomes more than cost of running it in U.S.A,U.K etc …..call center’s are there permanent.
do M.B.A with ur Job..but don’t stay in calling process for long unless until you are made team leader or manager…change to some non voice process.
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SCIT- A Place Where Dreams Come True (Symbiosis Centre for Information Technology)
Posted by PuneStuff in Pune Videos on February 23rd, 2013
This video shows the passions of each student and how SCIT helped in achieving their passion. Also this shows the major recruiters of 2012-13 at SCIT.
Can Westerners get a call centre job in India?
Posted by PuneStuff in Pune Stuff Questions & Answers on October 25th, 2012
Question by Rick: Can Westerners get a call centre job in India?
I heard that young backpackers etc. from Europe were taking jobs in Indian call centres just for the cross-cultural experience and to save a bit of travel money. Apparently the Indian firms are happy to have the skills and experience they bring for however long they choose to stay. Has anyone else heard of this?
Best answer:
Answer by The_Mouse
Don’t know. But I would think they need to have Indian accent – otherwise people in Austalia won’t be able to understand what they are saying.
LOL
(Aren’t we Aussie a sarcastic bunch?)
Know better? Leave your own answer in the comments!
Is it easy to get into a call centre job in Melbourne?
Posted by PuneStuff in Pune Stuff Questions & Answers on October 21st, 2012
Question by Tyrone artur: Is it easy to get into a call centre job in Melbourne?
Do you need a special degree or experience to get a job in a call centre in Australia?
Best answer:
Answer by lite
certainly dont need a degree- no exp really- just a clear voice- try sales force in carlton
What do you think? Answer below!
What would be 4 good strengths and weakness to use in a call centre job/interview?
Posted by PuneStuff in Pune Stuff Questions & Answers on October 15th, 2012
Question by Paki~Princess: What would be 4 good strengths and weakness to use in a call centre job/interview?
What would be the best 4 strengths and skills for a call centre job..
e.g problem solving could be one?
P.S i’d like and example of 4 strengths and 4 weakness
Best answer:
Answer by joshneilly
when ever we were hiring it was 1. communication skills , 2. Initiative , 3. well tempered , 4. IT literate
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I heard that call centre jobs are not very respectable job.I am doing MBA.I like sitting job.?
Posted by PuneStuff in Pune Stuff Questions & Answers on October 10th, 2012
Question by lovebird10002000: I heard that call centre jobs are not very respectable job.I am doing MBA.I like sitting job.?
Is BANKING is Good or CALL CENTRE is good plz reply.I heard that in a call centre U will be kicked after 30-35.Is it true?Plz reply and help me in choosing my life.I am in India if I want to go abroad which type of job is better for me?Plz reply and help me.Thank you for reading the question.
Best answer:
Answer by Another Perspective
I get so pissed off when people in India answer the phone and don’t understand what I say. Nothing against you, but I wish all the call center jobs in India would shut down and come back to the US.
What do you think? Answer below!
bhoi samaj ias ips training centre pune
Posted by PuneStuff in Pune Videos on October 9th, 2012
akhil maharashtra bhoi samaj samajik va shaikshanik sanstha pune You all are welcome, if you are bhoi my dear friend now its enough to be so scattered, now its time to come together because our samaj needs kranti…….kranti……kranti…… The leaders of our community have taken this task very passionatelly…….all our comminity members who are on govt jobs from talati to collector have given promice to eachother to be together to change our face of community…The great leader of our community Mr. AKBhoi leading this movement with other passionate persons of our community for more detail go to blog:–bhoisamajkranti.blogspot.com Regards, I am waiting for your relpy Impel Yuvraj Lambole Life Fact Coach & corporate trainer
Video Rating: 3 / 5
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Video Rating: 4 / 5
Call centre jobs! Very important?
Posted by PuneStuff in Pune Stuff Questions & Answers on September 28th, 2012
Question by Missy: Call centre jobs! Very important?
When you type in initials, do u capitalise them? Also, when you type in the postcode, do you capatalise the first letter in call centres into the system or not? Thanks. Silly question I know
Best answer:
Answer by Gaudham Pragadesh
“Call Centre jobs”.
Give your answer to this question below!
Is working for a call centre fun?
Posted by PuneStuff in Pune Stuff Questions & Answers on September 12th, 2012
Question by : Is working for a call centre fun?
I am planning to get a full time job, and have noticed that a lot of call centre jobs are available out there. I know they have a high staff turnover, and I don’t want a short-term job! And are they stressful to work in? I have a lot of customer service experience and I have got an interview, I’m just wanting advice on if it’s a good career choice?
Best answer:
Answer by Net Strand
No it is not fun. However, if you maintain a good attitude and are good at calming people down and solving problems, the job will work for you.
What do you think? Answer below!