Question by someoneaboveyou: What does BPO (Business Process Outsourcing) mean?
There will be a BPO tour of the Philippines soon and I dont know if our recruitment company can get clients from this event. Like is this event even beneficial to recruitment agencies? Can we be a part of this?
Best answer:
Answer by Bill
Outsourcing is when a business hires a different company to handle a particular task, for example, call centers are outsourced to countries where payrate is cheaper. This is beneficial to the both businesses most of the time, although if outsourced to a different country, lowers the available jobs in that country.
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Tags: business, mean, outsourcing, process
#1 written by kemperk June 9th, 2012 at 11:07
“outsource” nothing except to businesses in your city;
we are, in America, still in a recession; we exasperate recessions by out-sourcing to other nations
#2 written by Suggester2012 June 9th, 2012 at 11:29
Hi,
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider.
Let me tell you that a BPO Job and a Call Center Job are not the same exactly. A Call Center Operation or Task is just a part of Business Process Outsourcing. Within a BPO Job, apart from Call Center Support, there are various other tasks to perform like Desktop Support, Internal Functions related to the organization and tasks related to Finance or Technical Support.
Today, on one hand Transcription Companies like RPJ Atlantic Technologies Canada and on the other hand Multinational Horizontal Market Companies like Wipro are all involved in BPO Operations alongside their Non-BPO Functions. So All the Best for your BPO Tour to the Philippines.